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1-3 April, 2020 - Basel, Switzerland

International SAP Conference for Utilities

Transition, Diversify and Innovate with the Intelligent Enterprise

Workshop Details Are Now Live!

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Registration is Now Open for the 2020 Event.

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Miss the 2019 Conference? Check Out Our Photo Gallery, Who Usually Attends and Why

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  • Pre-Conference Workshops
  • Main Conference Agenda

Pre-conference Workshops - April 1, 2020

During the preconference workshops you will have the opportunity to review functionalities, dive deeper into topics, get practical examples, take part in discussions, go through online demonstrations, and determine the business benefits available from SAP. Each workshop provides you with a unique opportunity to address challenges, discuss them with your peers, and gain valuable guidance from some of the most knowledgeable SAP utilities industry experts.

All workshops take place on Wednesday 1, April 2020. Please note that you cannot switch between parallel workshops.

Full Day Workshops (09:00-17:00)

Workshop 1: SAP Cloud for Utilities
Hosted by: Mateu Munar, Wasim Arafat and Horst Neunaber, SAP
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This full day workshop is designed for experts looking to move their innovative offerings and energy retail business processes to the cloud. This is your chance to hear from SAP experts on the latest cloud innovations from SAP, while sharing your experiences with industry peers. The workshop provides a detailed overview of the SAP Cloud for Utilities solution and strategy. It covers today's capabilities and upcoming solution offerings as well as solution road maps. We also show options for cloud transformation.

Topics this workshop covers:

  • Target reference architecture for the SAP Cloud for Utilities solution
  • An introduction to the cloud components of the suite
  • Guidance on the correct approach to data modelling
  • Details of the integration scenarios
  • Overview of the metering, billing, invoicing, and revenue management components  
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Workshop 2: Overview of SAP for Utilities Solution Portfolio
Hosted by: Massimo Vegetti, Juan Manuel Nuñez, Jordi Masip and Carlo Avversari, SAP
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Curious about utilities software from SAP? Ever wondered what the SAP for Utilities solution portfolio is but not sure how to find out? Do you work in a specific department at a utilities company and want to know what other departments do? Are you new to the SAP ecosystem and keen to learn more about the SAP for Utilities solutions portfolio? If you want to gain a comprehensive understanding of the entire solution portfolio in one day, then attend this workshop and you will not be disappointed.

  • Understand the utilities master data model
  • Learn about customer relationship management in utilities, including marketing, sales, and customer service processes
  • Find out about meter-to-cash processes - from meter readings and billing to contract accounting
  • Get an introduction to the SAP® Energy Data Management application and the SAP Advanced Metering Infrastructure (AMI) Integration for Utilities software
  • Gain comprehensive insights on enterprise asset management and business analytics for utilities 
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Workshop 3: Updated Insight into SAP S/4HANA Utilities and Customer Management – The Journey Continues
Hosted by: Alf Schweiker, Robert Straubinger and Michael Ernzerhoff, SAP
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This one day deep-dive pre-conference workshop will give you an understanding of how SAP S/4HANA® Utilities can positively impact your company. You will get insights on key concepts, scope, as well as the future roadmap. You will also have the opportunity to discuss what needs to be considered technically when moving your IT landscape to SAP S/4HANA. Next to content presentations, the workshop targets to involve the audience into a joint discussion with SAP and in between workshop participants. We will cover SAP S/4HANA application and technology-related topics.

  • Latest insight on SAP S/4HANA for the Utilities industry
  • SAP Leonardo capabilities such as IoT scenarios, machine learning and predictive maintenance
  • How to convert your existing ERP 6.0 to SAP S/4HANA? Technical considerations and efforts
  • How to prepare your ERP 6.0 now in order to be ready for a future conversion to SAP S/4HANA?
  • Explore customer service scenarios for the SAP S/4HANA Utilities solution
  • Discover new features of the latest release and planned innovations
  • Review the integration with other SAP solutions.
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Morning Workshops (09:00-12:30)

Workshop 4: Transformation to SAP S/4HANA – “How?” and “Why?”
Hosted by: Maurizio Cattaneo and Jens Hagenau, SAP
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Attend this workshop to find out what the next steps are in the journey to the core of the intelligent enterprise based on customer examples. Whether you want to build a new enterprise core, extend it, or transform it to fulfil your business vision, you must define your strategy, make your case, and consider your options before you start building your future. Learn about the tools, methodologies, and services SAP provides to accelerate your journey to SAP S/4HANA as your digital core. Gain insights on how other customers have planned their journey. This workshop gives you the opportunity to:

  • Get an overview of the factors driving transformation
  • Learn how organizations perceive relevant SAP S/4HANA capabilities and benefits in their digital transformation as a whole
  • Review several business cases
  • Delve into the various types of implementation approaches and find out how to choose the right one for your organization
  • Find out how your peers chose their implementation approach and how they carried it out
  • Consider more closely SAP software tools and methodologies that can implement your decision to move to SAP S/4HANA
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Workshop 5: Intelligent Enterprise: Machine Learning and ChatBot Use Cases in Utilities
Hosted by: Con Ntalianis, Steen Hansen and Yevgen Trukhin, SAP
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During this half-day workshop, we give an introduction to an intelligent enterprise for utilities companies powered by machine learning and chatbots. We provide an overview of machine learning and chatbot use cases based on the latest releases of SAP S/4HANA for Utilities and the SAP C/4HANA® suite. Step by step, we showcase how to use the machine learning and chatbot platform to train and build, and include a hands-on demo. In this workshop, you receive:

  • An introduction to the technology and how it can be configured and integrated
  • A demonstration of how you can utilize the machine learning and chatbot offering within the processes of the SAP S/4HANA Utilities solution
  • An overview of how to enhance the customer experience by incorporating these technologies within SAP C/4HANA
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Workshop 6: Next-Generation Asset Management in the Intelligent Enterprise
Hosted by: Gero Bieser, Hisham Gouda and Miquel Carbó, SAP
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Connecting enterprise business processes and the data from assets is a key factor in realizing the benefits of the intelligent enterprise. Asset-intensive industries can considerably increase efficiency by analysing asset data with predictive algorithms and machine learning capabilities. Identifying promising scenarios is, however, a nontrivial challenge.

In this workshop, we jointly investigate the potential of intelligent asset management in the oil and gas and utilities industries. We cover how SAP software supports connected assets, applicable use cases, and implementation case stories. Join us to:

  • Gain an overview of SAP's approach towards intelligent asset management
  • Explore and investigate predictive maintenance and machine learning scenarios
  • Hear customer stories and examples from the oil and gas and utilities industries
  • Discuss value drivers and quick deployment and win strategies
  • Expand your understanding of the available technology to improve the asset lifecycle
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Afternoon Workshops (13:30-17:00)

Workshop 7: Meter, Energy, and Water Data Management
Hosted by: Holger Schweinfurth and Michael Dobler, SAP
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In this session, we cover the market trends, benefits, and challenges of meter, energy, and water data management and the growing relevance of energy and water data in the utilities industry. We provide information about how SAP software can handle the current and upcoming requirements within this transition area. The workshop focuses on the new cloud solutions, but also guides you through the on-premise software options as well as a combination of both in a hybrid environment.

The session provides comprehensive information about market changes, innovative business models, customer examples, as well as the current and planned SAP software products. You get the latest information about our planned road maps and can watch the most recent system demos of new products, such as the SAP Cloud for Energy solution. Other topics include:

  • How you can increase the importance of metered data across all markets and enterprise roles
  • Overview of SAP software capabilities that cover meter-related processes in on-premise and cloud environments
  • Smart metering: Capabilities, architecture options, and customer examples
  • Insights, system demos, and a road map of new cloud-based solutions, for example, SAP Cloud for Energy
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Workshop 8: Putting the Utilities Customer at the Heart of Operations with SAP Customer Experience Solutions
Hosted by: Florian Frömberg and Asif Dogar, SAP
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Customer experience has become one of the most important factors for utilities companies to consider when adapting to the current market. Integrating customer needs and demands successfully into today's businesses is an essential step when looking to expand beyond commodity energy. Join us for an overview of our SAP C/4HANA solution portfolio tailored to the needs of the industry and take away:

  • Insights into the SAP offering in the area of customer experience
  • A knowledge-sharing experience with peers
  • User stories and best practices as shared by our global customers
  • An experience in helping define the future direction and influence of customer experience by providing your input and experiences 
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Workshop 9: Service Management for Utilities
Hosted by: Bernd Keller, Dr. Ralph Kühne and Friederike Mundt, SAP
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In this workshop, you learn about the integrated end-to-end service suite from SAP and how it fits into the digital transformation taking place in the utilities industry. Attend and find out how your customers and field technicians can experience the perfect service moment with the SAP Service Cloud portfolio, especially the SAP Field Service Management solution. Learn about the new service functionality offered by SAP S/4HANA in our digital core.

By the end of the workshop, you will understand how the process flow for an end-to-end service experience is seamlessly integrated between the service front end and the service back end. You will know how you can bring to life perfect service moments for your company. The workshop also covers:

  • Design thinking: What are your service moments?
  • Service transformation in the utilities industry
  • The end-to-end integrated service suite from SAP: 1) Experience the perfect service moments with SAP Service Cloud 2) Understand the seamlessly integrated process flow for an end-to-end service experience between the service front end and the service back end 3) Learn about the new service functionality provided by SAP S/4HANA in our digital core
  • End-to-end system demos
  • A session where SAP listens: Share what is missing from your point of view
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Workshop 10: Striving Towards Intelligent EHS with SAP EHS Management and Advanced Innovation Technologies from SAP
Hosted by: Christian Polivka and Martin Hamann, SAP
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Asset-intensive operations and hazardous processes face increasing pressure to improve management of risks that can compromise safety, cause costly incidents, and jeopardize operational continuity. The SAP Environment, Health, and Safety Management application helps organizations go beyond compliance to mitigate environment, health, and safety risks by performing thorough risk assessments, designing effective controls, and communicating safe work practices. Testing these controls, capturing incidents, and learning from events support intelligent change and continuous improvement. This support for integrated operational risk management results in:

  • Fewer adverse events
  • More proactive safety measures
  • Decreased frequency rates of incident, injury, and illness
  • Fewer production interruptions caused by incidents or accidents, and lower impact of those interruptions
  • Improved overall equipment effectiveness
  • Reduced total cost of environment, health, and safety compliance
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Registration for Workshops is Now Open!

Register Now 

April 2nd - 3rd, 2020

The SAP and T|A|C Events team are currently working on finalising the 2020 conference agenda. The full line-up will be ready for release in the New Year.

April’s event will showcase the best that SAP has to offer. Over the course of two days attendees will have the opportunity to attend sessions across eight dedicated tracks. The agenda will feature over thirty customer case studies, an extensive schedule of SAP led content, external talks from organizations such as McKinsey, and at the heart of our event, a vibrant and exciting exhibition.

Confirmed Customer Speakers

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What Can You Expect to Hear on the 2020 Agenda?

Cloud for Utilities

SAP Cloud for Utilities can incorporate intelligent technologies and real-time business insights, building extensive capabilities around marketing, service, commerce, product bundling, self-service, fulfillment of complex services and subscription billing. Hear how you can elevate energy transition and customer experiences, enabling your organization to adapt and thrive in times of change.

SAP S/4HANA

Are you looking to make the move to SAP S/4HANA by 2025? This year's agenda will cover topics such as project planning, road-mapping, readiness checks, custom code, implementation and future considerations. You will hear from SAP experts and users who will share the do's, don'ts and real-life experience from the latest SAP transformation projects.

Customer Experience

In today’s competitive market, it is important to meet customer requirements and align your sales, marketing and service business lines to provide higher client satisfaction. Learn how you can energize relationships and become more consumer-driven by listening and engaging with your customers, personalizing their experience and providing flexible service.

Intelligent Asset Management

SAP’s Intelligent Asset Management (IAM) solutions make use of new technologies like the Internet of Things, machine learning, artificial intelligence and real-time engineering simulations. Explore how SAP’s cloud based IAM solutions play together with the proven SAP solutions for maintenance execution and mobile operations.

SAP Roadmap for Utilities

Explore how SAP’s current, upcoming, and planned innovations help utilities deliver safe, reliable, and sustainable energy products and services. Over three days of content, SAP executives and solution experts will share all you need to know on current release highlights, scheduled upcoming innovations and future development plans.

Intelligent Enterprise

Find out how utilities are embracing a data-driven intelligent enterprise approach to remain viable in the face of disruption and heightened competition. Why are organizations taking this approach? Optimizing businesses to operate more efficiently, improving safety to protect the health of the public and utility employees and uncovering and developing new business models are the top three drivers.

Meet Our Keynote Speakers

Miguel Gaspar
Global Head Utilities Industry Business Unit
SAP
Marc Hauser
World Record Holder and
Jet Stream Jumper
Peter Maier
General Manager SAP Industries
SAP
Christer Tryggestad
Senior Partner
McKinsey & Company

Event Highlights

  • Dedicated SAP Roadmap Keynote: Hear from SAP's Stefan Engelhardt and Holger Schweinfurth on the latest SAP utilities roadmap updates and developments. If your organization is looking to gain a better understanding of the future direction of SAP’s solution portfolio, this is the perfect session for you and your colleagues.

  • Celebration Evening: On April 2nd, following the first day of the conference, all attendees will be whisked away by coach to a top secret destination for an evening of fun and entertainment. Whether you are looking to continue networking with your industry peers, relax and reflect on the days learnings or let your hair down and dance the night away, there will be something for everyone. It’s a night not to be missed!

  • Shared Industry Exhibition: Our 2020 exhibition, will be bigger and better than ever before. At over 4000 square meters, delegates will have the opportunity to explore over 30 partner booths and stands, the interactive SAP zone, microforum and tracks theatres, chill-out zone, specialty coffee bars, networking areas and much, much more. And don't forget, the exhibition is shared with the co-located SAP Conference for Oil and Gas, creating plenty of opportunities for cross-industry collaboration.

  • Extensive SAP Microforum Schedule: Whether you are looking to hear the latest solution insights, view SAP’s system in real-time, or ask your questions to the experts, the 2020 SAP microforum schedule will have plenty to offer. With over 50 scheduled sessions taking place over the April 2nd – 3rd, there will be plenty of opportunities for you to gather the information your are looking for.

  • Dedicated Event App: There’s an app for that! Ahead of the conference attendees will have access to our dedicated event app. Connect with other delegates ahead of the conference, plan your personal schedule, organize 1:1 meetings onsite, familiarize yourself with the event space, explore our match-making feature and more.

Confirmed Sponsors

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Co-Located Event

 

International SAP Conference for Oil and Gas

The 2020 International SAP Conference for Utilities will once again be co-located with the International SAP Conference for Oil and Gas. With two events under one roof, delegates will have the opportunity to maximise cross-industry knowledge sharing by attending presentation sessions across both agendas.

This unique opportunity will include the option to network with the extended energy community, attend shared keynotes, tracks and network within the joint exhibition.

Find out more 
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