Emily Briscoe

Tel.: +44 - (0)121 - 200 3810

Fax: +44 - (0)121 - 212 1623

E-mail: e.briscoe@tacook.com

02-04 April, 2019 - Milan, Italy

International SAP Conference for Utilities

The Intelligent Enterprise for Utilities – Optimize. Extend. Transform.

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Discover how your organization can become an Intelligent Enterprise and Drive Business Success

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The number one opportunity to gain industry insights and to connect with the wider utilities community

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Pre-Conference Workshops - April 2, 2019

At these pre-conference jump-start workshops, you review functionalities, dive deeper into topics, get practical examples, take part in discussions, go through online demonstrations, and determine the business benefits available from SAP. Each workshop provides you with a unique opportunity to address challenges, discuss them with your peers, and gain valuable guidance from some of the most knowledgeable SAP utilities industry experts.

All workshops take place on Tuesday 2nd April 2019. Please note that you cannot switch between parallel workshops.

Full Day Workshops (09:00-17:00)

Workshop 1: Overview of SAP for Utilities Solution Portfolio
Juan Manuel Nuñez | Massimo Vegetti | Jordi Masip | Carlo Avversari, SAP
Workshop 2: Updated Insight into SAP S/4HANA® Utilities
Ralf King | Raphael Maultzsch, SAP

Morning Half Day Workshops (09:00-12:30)

Workshop 3: From Smart Metering Integration to Cloud for Energy
Holger Schweinfurth | Stephane Dotto | Michael Dobler, SAP
Workshop 4: Leveraging Core Data Services to Maximize Your SAP Software Investment
Con Ntalianis and Yevgen Trukhin, SAP
Workshop 5: Geospatially Enabling SAP S/4HANA – How to Enrich Business Applications with Geographic Data
Miquel Carbo | Jordi Masip, SAP
Workshop 6: Next-Generation Asset Management for Operations in Today’s Intelligent Enterprise
Gero Bieser | Rory Shaffer | Jason Palmer | Hisham Gouda, SAP
Workshop 7: SAP Cloud for Utilities - Delivery and Transformation
Axel Memminger | Jutta Weissing-Hess, SAP

Afternoon Half Day Workshop (13:30 - 17:00)

Workshop 9: Maximizing the Use of the SAP C/4HANA Suite and the SAP Customer Experience Portfolio
Florian Froemberg | Juergen Kuhmann | Wasim Arafat, SAP
Workshop 10: Getting the Most Out of the Intelligent Enterprise for Utilities
Steen Hansen | Con Ntalianis, SAP
Workshop 11: SAP Model Company – The New Interoperability Version: What’s In It for You?
Alf Schweiker | Maria Joao Santos, SAP
Workshop 12: SAP S/4HANA Utilities for Customer Management
Robert Straubinger and Michael Ernzerhoff, SAP

Agenda Day 1 - April 3, 2019

07:30
Registration Open and Welcome Refreshments
08:45
Take Your Seats and be Prepared to be Entertained (Auditorium, Level 3)
08:55
Welcome and Opening Remarks
Miguel Gaspar Silva and Benjamin Beberness, SAP | Jan van den Bremen, Accenture
09:10
Executive SAP Keynote Address: The Energy Industry in the Experience Economy
Peter Maier, SAP
09:55
Joint Industry Panel Discussion: How Technology is Becoming the Driver for Global Change
Hosted by: Benjamin Beberness, SAP | Panellists: Frank Westerhof, Royal Dutch Shell; Wagner Luiz Schneider de Freitas, CPFL Energia; Geir Owe Wærsland, Equinor; Inge Opreel, FARYS
10:25
Industry Executive Keynote Address: Establishing a Forward-Thinking Business Strategy During Times of Energy Transition
Peter Molengraaf, Industry Expert and Former CEO, Alliander
10:55
Morning Break, SAP Microforums, Partner Showcases, and Time to Browse Shared Exhibition
11:45
Welcome from the Utilities Industry Chairman (Auditorium, Level 3)
James McClelland, SAP
11:55
SAP Industry Keynote Address: Experience the Intelligent Enterprise for Utilities
Miguel Gaspar Silva, SAP (With guest speaker Francois Torcque, Thames Water)
12:40
Customer Industry Keynote: SAP S/4HANA for Utilities at Enel
Fabio Veronese, Enel
13:10
Lunch Break, SAP Microforums, Partner Showcases, and Time to Browse Shared Exhibition
  • Click Here

    Customer Experience Track (Location: Brown 1)

  • Click Here

    Intelligent Asset Management Track (Location: Amber 8)

  • Click Here

    Journey to SAP S/4HANA Track (Location: Brown 2)

  • Click Here

    The Intelligent Enterprise for Energy Track (Location: Exhibition Theater)

14:45 - 15:15
Customer Case Study: Chatbots for Customer Communication Automation and Intuitive Digital Service Experience in an Integrated SAP Environment
István Gál and Ferenc Gazdag, NKM
15:20
Customer Case Study: Reimagining Customer Engagement
Juergen Kuhmann, SAP | Ben Bender, Accenture
14:45 - 15:15
Customer Case Study: Journey to Improve Field-to-System Alignment with Mobile App Enablement
Annemarie Groenewald, City of Cape Town
15:20
Customer Case Study: Tackling the Challenges Around Non-Technical Losses at Tata Power
Sanjay Banga, Tata Power
14:45 - 15:15
Customer Case Study: The Utilities Company of the Future – The Multiple Sides of Urgency Facing Utilities and the Path Forward
Bradley Wasson, NB Power
15:20
Customer Case Study: Eskom Journey to SAP S/4HANA – A South African Tale in 35 Weeks
Rajendra Bhawanipursad, Eskom
14:45 - 15:15
Customer Case Study: Changing the Game – Blockchain for Traceability
Tanya Doyle, Pacific Gas and Electric Company
15:20
SAP Insight: Extending the Intelligent Enterprise with Co-Innovation
Frank Ruland, SAP
15:50
Afternoon Break, SAP Microforums, Partner Showcases, and Time to Browse Shared Exhibition
  • Click Here

    Customer Experience Track (Location: Brown 1)

  • Click Here

    Intelligent Asset Management (Location: Amber 8)

  • Click Here

    Journey to SAP S/4HANA (Location: Brown 2)

  • Click Here

    The Intelligent Enterprise for Energy (Location: Exhibition Theater)

16:30 - 17:00
Customer Case Study: Forming the Future Sales and Marketing Platform for Utilities and Enabling New Business Models
Güngö Saritas, MVV | Henrik Ostermann, SAP
17:05 - 17:35
Customer Case Study: If at First You Don’t Succeed - Thames Water’s Journey to Retail Utilities Transformation Enabled by SAP Customer Experience
Martin Ridley, Thames Water
17:40
SAP Insight: SAP Customer Experience for Utilities
Florian Froemberg and Juergen Kuhmann, SAP
16:30 - 17:00
Customer Case Study: Water Leak Detection Through Data
Cristina Orodel, De Watergroep | Filip Vancoillie, De Watergroep
17:05 - 17:35
Customer Case Study: The Data Perspective: Added Value of a Tight GIS – SAP Integration
Olaf Nattenberg, Westnetz | Florian Brandi-Dohrn, AED-SICAD
17:40
Customer Case Study: Improving Environmental Health Means Curing Unhealthy Data
Gary Ashby, Yorkshire Water | Mike Jordan, Utopia
16:30 - 17:00
Customer Case Study: Going Live – The Start of Your SAP S/4HANA Journey, Not the End!
Michael Westenberg, TasNetworks
17:05 - 17:35
Customer Case Study: Learn How Innogy Czech Republic Has Increased Agility and Optimized Costs by Utilizing AWS Cloud
Petr Bohac and Premysl Konecny, Innogy
17:40
Customer Case Study: Is it Possible to Transform a Company in Just 15 Months? Illumia Meets its challenge Together with Atos
Claudio Carrà, Illumia | Mauro Grimoldi, Atos
16:30 - 17:00
SAP Insight: SAP Cloud for Energy - Gain First Insights of the New Version of this Energy Data Management Solution in the Public Cloud
Holger Schweinfurth | Michael Dobler, SAP
17:05 - 17:35
Customer Case Study: Xoserve - Our Journey to an SAP S/4HANA Cloud Enabled Digital Organization
Clive Nicholas, Xoserve | Paul Roberts, PwC
17:40
Expert Insight: Next Generation Billing – Flexible Fast Billing to Your Advantage with SAP
Gerald Breitschuh and Roland Storbeck, Natuvion Speaker to be Announced, SAP
18:10
Close of Day One
18:30
Depart for Evening Event

2 Agenda Day - April 4, 2019

08:00
Registration Open and Welcome Refreshments
08:55
Welcome Back (Auditorium, Level 3)
Miguel Gaspar Silva and Benjamin Beberness, SAP
09:00
Industry Expert Keynote Address: The Energy Transition: What’s Next?
Albert Cheung, Bloomberg
09:30
Customer Keynote Address: SAP S/4HANA Implementation at Innogy - A Major Step Towards the Intelligent Enterprise
Arno Hagmans, Innogy
10:00
Comfort Break and Time to Move to Track Sessions
10:15 - 10:45
Customer Case Study: Implementation Project for SAP Predictive Analytics for Eletropaulos’s Collection Process
Wagner Pimenta , Enel Eletropaulo
10:50
SAP Insight: Artificial Intelligence in the Utilities Industry
Gavin Mooney, SAP
10:15 - 10:45
Customer Case Study: Moving SAP Software to the Public Cloud
Stefan Lysenko, E.ON Business Services
10:50
Customer Case Study: Empowering FARYS’ Strategy - IT agility in Delivering Business Demands
Inge Opreel, FARYS
10:15 - 10:45
SAP Insight: Introducing SAP Cloud for Utilities – The Next-Generation Solution for the Intelligent Utilities Company Has Arrived
Dieter Koerber and Stefan Engelhardt, SAP
10:50
Customer Case Study: CPFL Energia Road Map for the Intelligent Utilities Company
Wagner Luiz Schneider de Freitas, CPFL Energia
10:15 - 10:45
Customer Case Study: IT Project Management – From Blame-Game to Minimum Lovable Products in 10 Weeks
Eirik Solberg, Equinor
10:50
Customer Case Study: How Maverick NewGen Energies Is Convincing the Energy Industry About Cloud
Frank Westerhof, Shell | Mark Moffat and Sharonee Dutta, PwC
11:20
Morning Refreshments Break, SAP Microforums, Partner Showcases, and Time to Browse Shared Exhibition
12:15 - 12:45
Expert Insight: The Operations Control Centre – SAP Leonardo in Action
Sameer Shah, Agility Works Gavin Nichols, SAP
12:50
Customer Case Study: How Does an Energy Company Manage Vehicles for Optimal Fleet Utilization and Safer Driving?
Zaliha Ali Mohamad Binti, Sarawak Energy
12:15 - 12:45
Customer Case Study: Accelerate Your Evolution on the Path to Cloud Readiness with SAP HANA Enterprise Cloud
Dennis Willemsen and Hans-Peter Andriesse, Stedin
12:50
Customer Case Study: SAP Cloud Platform for Enterprise Asset Management Assisted by Drones
Paula Andrea Capece, Transener
12:15 - 12:45
Predicting the Detection of Non-Compliant Cathodic Protection in Gas Expert Insight: Distribution with a Machine Learning Case Study Applied to GeoSpatial Data
Marcello Vinci, SAP | Matt Piper, ESRI
12:50
Customer Case Study: SAP S/4HANA Utilities Solution: Beyond the Pure Conversion to SAP S/4HANA – Accelerators and Best Practices at ACEA
Sara Volino Coppola, ACEA | Andrea Rossetti, Atos | Antonello Morelli, SAP
12:15 - 12:45
SAP Insight: The Intelligent Enterprise Enables New Asset Management Strategies in Energy Companies
Hisham Gouda | Gero Bieser, SAP
12:50
Customer Case Study: Enel Green Power HSEQ – Improve Event Analysis with the SAP Environment, Health, and Safety Management Application
Fabrizio Ambrosio and Rizzardini Stefano, Enel Green Power
13:20
Lunch Break, SAP Microforums, Partner Showcases, and Time to Browse Shared Exhibition
14:30
Analyst Closing Keynote Address: The Digitally Determined Energy Company (Auditorium, Level 3)
Jean-François Segalotto, IDC
15:00
Technology Closing Keynote: Technology in the Intelligent Enterprise
Kevin O’Donovan, Technology Evangelist
15:30
Closing Remarks
Miguel Gaspar and Benjamin Beberness, SAP
15:45
Close of Day Two and Conference

Partner Showcases

Join SAP partners for detailed insight into utilities hot topics, solutions and industry trends. The partner showcase sessions will be taking place during the scheduled breaks on Wednesday 3rd and Thursday 4th April and are open to all attendees. The full schedule and timings will be released closer to the time of the event.

April 3, 2019 (Location: Exhibition Theater)

11:20 - 11:40
New Insights Into Your Consumption Data With SAP Cloud for Energy
Florian Schluefter, Natuvion
13:50 - 14:10
EY Intelligent Move Solution: A Revolutionary Approach to Your Journey with SAP S/4HANA
Bill Hale, EY
14:20 - 14:40
Improving Utility Customer Experience Through Digital Self Service Capabilities
Eric Dresselhuys, SEW President

April 4, 2019 (Location: Exhibition Theater)

11:45 - 12:05
Integrating GIS with SAP Software, LAM, and Geo-Enablement
Ed Hudak, Vesta Partners
13:40 - 14:00
Connected Customer . Connected Assets . Connected Experience.
Sahil Dhawan, Tech Mahindra

April 3, 2019 (Location: SAP Zone – Exhibition Hall)

11:00 - 11:15
SAP Market Communication Cloud for Utilities
Isabel Thomas, SAP
11:20 - 11:35
Utilities Engagement and Opportunities within Smart Cities
Simone Maienfisch, SAP
13:00 - 13:15
Your Customers Will Go “Powershopping” with SAP Commerce Cloud for Utilities
Florian Froemberg and Juergen Kuhmann, SAP
13:20 - 13:35
SAP S/4HANA Cloud for Utilities - Single Tenant Edition
Stefan Wolf, SAP
13:40 - 13:55
Largest Mobile Workforce Digital Transformation Project in Turkey ENR Industry
Kahraman Dincer, EWE
14:00 - 14:15
SAP Cloud for Energy – System Demos
Holger Schweinfurth, SAP
14:20 - 14:35
SAP Cloud for Utilities - Roadmap and Value Proposition
Markus Bechmann, SAP
14:40 - 14:55
Smart Prepayment for Utilities
Ralf King, SAP
15:00 - 15:15
Model Company
Mateu Munar, SAP
15:20 - 15:35
Blockchain for Utilities
Raik Kulinna, SAP
15:40 - 15:55
Customer Profitability Analytics for Utilities
Philipp Freudenberger, SAP
16:00 - 16:15
Stay One Step Ahead of Your Competition by Proactively Engaging with Customers at Risk
Florian Froemberg and Juergen Kuhmann, SAP
16:20 - 16:35
SAP S/4HANA Utilities for Customer Management (S4CRM)
Robert Straubinger and Michael Ernzerhoff, SAP
11:00 – 11:15
Cloud for Utilities (C4U) – Customer Service
Katrin Roth and Michael Ernzerhoff, SAP
11:20 - 11:35
Aperio - IT-OT Convergence Data Quality and Cybersecurity (Partner) Live with ENEL and EDP
Frank Ruland, SAP and Daniel Berger, Aperio
13:00 - 13:15
Simulation Based Digital Twin: Value Creation by Combining Engineering and Business Worlds to Optimize Health of Assets
Audun Grimstad, SAP
13:20 - 13:35
Maintenance Scheduling and Resource Planning with SAP S/4HANA
Miguel von Rotz, SAP
13:40 - 13:55
Artificial Intelligence for Utilities
Gavin Mooney, SAP
14:00 - 14:15
What is Next After a Smart Meter Roll-Out?
Willem Strabing, ESMIG
14:20 - 14:35
From First Contact to Bill Complaint, Excel with SAP Service Cloud
Florian Froemberg and Juergen Kuhmann, SAP
14:40 - 14:55
Migration Strategies for Moving Your SAP Business to SAP S/4HANA via SAP LT and the SAP S/4HANA Migration Cockpit
Sabine Wachter, SAP
15:00 - 15:15
Customers Demand More Self-Services: See what SAP Self-Service Accelerator for Utilities Has to Offer
Florian Froemberg and Juergen Kuhmann, SAP
15:20 - 15:35
Product Simplification for Utilities
Wasim Arafat, SAP
15:40 - 15:55
SAP Asset Management for the Intelligent Utility
Rory Shaffer, SAP
16:00 - 16:15
Geospatially Enabling SAP S/4HANA – How to Enrich Business Applications with Geographic Data
Miquel Carbo, SAP
16:20 - 16:35
The Intelligent Prosumer
Joerg Ferchow, SAP

April 4, 2019 Location: SAP Zone – Exhibition Hall

10:05- 10:20
Your Customers Will Go “Powershopping” with SAP Commerce Cloud for Utilities
Florian Froemberg and Juergen Kuhmann, SAP
10:25 - 10:40
Cloud for Utilities (C4U) – Customer Service
Katrin Roth and Michael Ernzerhoff, SAP
10:45 - 11:00
Model Company
Mateu Munar, SAP
11:05 - 11:20
Utilities Engagement and Opportunities within Smart Cities
Simone Maienfisch, SAP
11:25 - 11:40
SAP S/4HANA Cloud for Utilities - Single Tenant Edition
Stefan Wolf, SAP
11:45 - 12:00
SAP Cloud for Utilities - Roadmap and Value Proposition
Markus Bechmann, SAP
12:05 - 12:20
Partner Business Models - How to Engage with SAP Through PartnerEdge Built
Frank Ruland, SAP
12:25 - 12:40
SAP Cloud for Energy – System Demos
Holger Schweinfurth, SAP
12:45 - 13:00
SAP S/4HANA Utilities for Customer Management (S4CRM)
Robert Straubinger and Michael Ernzerhoff, SAP
13:05 - 13:20
Stay One Step Ahead of Your Competition by Proactively Engaging with Customers at Risk
Florian Froemberg and Juergen Kuhmann, SAP
13:25 - 13:40
Blockchain for Utilities
Raik Kulinna, SAP
13:45 - 14:00
Smart Prepayment for Utilities
Ralf King, SAP
14:05 - 14:20
SAP Asset Management for the Intelligent Utility
Rory Shaffer, SAP
10:05 - 10:20
SAP Market Communication Cloud for Utilities
Isabel Thomas, SAP
10:25 - 10:40
The Intelligent Prosumer
Joerg Ferchow, SAP
10:45 - 11:00
Maintenance Scheduling and Resource Planning with SAP S/4HANA
Miguel von Rotz, SAP
11:05 - 11:20
Simulation Based Digital Twin: Value Creation by Combining Engineering and Business Worlds to Optimize Health of Assets
Audun Grimstad, SAP
11:25 - 11:40
Product Simplification for Utilities
Wasim Arafat, SAP
11:45 - 12:00
Migration Strategies for Moving Your SAP Business to SAP S/4HANA via SAP LT and the SAP S/4HANA Migration Cockpit
Sabine Wachter, SAP
12:05 - 12:20
What is Next After a Smart Meter Roll-Out?
Willem Strabing, ESMIG
12:25 - 12:40
From First Contact to Bill Complaint, Excel with SAP Service Cloud
Florian Froemberg and Juergen Kuhmann, SAP
12:45 - 13:00
Artificial Intelligence for Utilities
Gavin Mooney, SAP
13:05 - 13:20
Geospatially Enabling SAP S/4HANA – How to Enrich Business Applications with Geographic Data
Miquel Carbo, SAP
13:25 - 13:40
Aperio - IT-OT Convergence Data Quality and Cybersecurity (Partner) Live with ENEL and EDP
Frank Ruland, SAP and Daniel Berger, Aperio
13:45 - 14:00
Customers Demand More Self-Services: See What SAP Self-Service Accelerator for Utilities Has to Offer
Florian Froemberg and Juergen Kuhmann, SAP
14:05 - 14:20
Customer Profitability Analytics for Utilities
Philipp Freudenberger, SAP

Business Women's Networking Luncheon and Pizza Party

We are excited to let you know that for 5th year in a row, the SAP Business Women’s Networking Luncheon will take place during the conference on Wednesday April 3rd.

This is a brilliant social occasion for women from across the wider energy community to meet one another, share their experiences, and extend their networks.

  • Date: Wednesday April 3, 2019
  • Time: 13:15 – 14:15
  • Location: Gold Foyer (Just outside of the main exhibtiion)
  • Guest speaker: Emanuela da Silva, Head of IT Data, Integration and Enablers, E.ON
  • Followed by a pizza party and networking

The luncheon is open to all conference attendees. If you would like to register you place please contact: Jessica Duffy at j.duffy@tacook.com

Exhibition Tour

Are you interested in finding out more about the event exhibition and partners exhibiting at this year’s International SAP Conference? If so, we are delighted to invite you to participate in a dedicated tour of the event show floor. Led by SAP receive a detailed overview of the various areas, booths and activities taking place on the exhibition floor in Milan.

  • Tour Date: Wednesday 3rd April, 2019
  • Tour Time: 16:00
  • Location: Please meet at the ‘Meeting Point’ located and sign posted within the exhibition 

If you are interested in joining us please RSVP to Jessica Duffy at j.duffy@tacook.com.

Evening Event

We are delighted to announce the location of our celebration evening. Join us at the Old Fashion Milano for an evening of fun, networking and relaxation after a long content focused day.


Established in 1933 this is one of Milan’s most historical and famous clubs. Located downtown, in the Parco Sempione, you’ll have the opportunity to enjoy delicious food, plentiful drinks and unmissable entertainment.

  • Date: April 3, 2019
  • Location: Old Fashion Milano, Milan City Centre
  • Departure: 18:30
  • Return: From 22:00 onwards

What Can You Expect From Our 2019 Event Exhibition?

The exhibition is the main hub of the co-located International SAP Conference for Utilities and International SAP Conference for Oil and Gas. The 2019 exhibition will be our largest yet and attendees will have the opportunity to attend guided tours to meet with our sponsors, explore the SAP Zone, hear valuable content during track sessions and scheduled microforums, kickback and relax in our chill-out zone, network and more.  

Exhibition Tour

Are you interested in finding out more about the event exhibition and partners exhibiting at this year’s International SAP Conference? If so, we are delighted to invite you to participate in a dedicated tour of the event show floor. Led by SAP receive a detailed overview of the various areas, booths and activities taking place on the exhibition floor in Milan.

  • Tour Date: Wednesday 3rd April, 2019
  • Tour Time: 16:00
  • Location: Please meet at the ‘Meeting Point’ located and sign posted within the exhibition 

If you are interested in joining us please RSVP to Jessica Duffy at j.duffy@tacook.com.

Highlights Will Include

Meet 25+ Exhibitors

Book onto one of our guided tours of the exhibition to get a better understanding of how SAP's partners can help you

Attend 30+ SAP Microforums

Explore the SAP Zone, the heart of our exhibition where you can meet SAP experts and have your questions answered

Relax and Reflect in our Chillout Zone

Looking to take some time out of your busy schedule or simply charge your phone? The Chill out zone is the place for you

Discover Exciting Content in our Two Track Theatres

Grab a pair of headphones and tune into our two track theatres which will be taking place in the exhibition and will feature extensive customer case studies

Enjoy our Barista Style Coffee Bars

Consider yourself a coffee connoisseur? Don’t worry we’ll have that double shot extra hot skinny macchiato ready in no time

Plentiful Seating for Networking and Meetings

Organizing an ad-hoc meeting or looking to catch-up with old friends? Don’t worry there is plenty of seating space available

Experience Live Interactive Demos

SAP and partners will provide plenty of hands-on demos and technology for you to experience

Meet SAP Partners During the Showcase Sessions

Hear expert insight from partners onstage about how to maximise your IT landscape

There's an App for That

Looking to download and utilise the event app? Why not visit our app help desk for guidence from our team